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Welcome to our website.
By using and ordering from our website you confirm that you accept the following terms and conditions. If you disagree with any part of these terms and conditions, please do not use our website.
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Definitions
“We” or “Us” or “Sugaring Beauty ” means the owner of the website, namely, Suzanne Young Trading As Sugaring Beauty whose registered office is:
6 Bayview, 48 Southwood Avenue, Bournemouth, Dorset BH6 3QB, England, UK
“You” or “customer” means the user or viewer of our website.
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Terms Of Use
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Please check this site occasionally to ensure you are happy with any changes.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics/photographs. Reproduction is prohibited unless you have written permission. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.
Third Party Websites
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, terms and conditions or practices of the linked website(s).
Cookies
These are pieces of text created by websites and stored on your computer. Our shopping cart system uses cookies to help maintain your shopping cart whilst you browse our website. You do not have to use cookies but we cannot guarantee that our shopping cart will work for you if you have cookies disabled in your browser. No other information is stored in cookies, and cookies are not used for any other purpose.
To support the content on our website, we sometimes embed video content from external sites such as YouTube. As a result, when you visit a page with embedded content, for example from YouTube, you may be presented with cookies from this website. Sugaring Beauty does not control the dissemination of these cookies. You should check the third party websites (i.e. YouTube.com) for more information about the cookies used.
The Sugaring Beauty website also contains Facebook ‘Like’ buttons to enable visitors to the site to easily indicate products and content they ‘Like’. Facebook may set a cookie when you are logged in to their service. Sugaring Beauty does not control the dissemination of these cookies. You can find out more information about the cookies that Facebook uses in the Facebook Privacy Policy available at Facebook.com.
Emails and Newsletters
When you register with the site (for example, before purchasing a product) your email address is entered into a database. You may opt in to the newsletter at this point (by default you will be opted out). We may use your email address to send you information which we think you may find useful. If you do not wish to receive any emails or newsletters from us, we will remove your email from our database if you reply to any emails by putting ‘unsubscribe’ in the subject box. Please also ensure that we have your full name as we remove any information from our database manually.
Product Description
Whilst every effort is made to accurately describe our products, there may be slight variation in packaging design, product colour or specification.
Suitability Of Purpose
We do not accept responsibility for misuse of our products, it is the responsibility of the customer to use the products with discretion. We do not accept responsibility for any defects of goods arising from incorrect storage or use by the customer.
Please read all instructions given by our website and the instruction leaflet carefully before using your chosen product.
Product Storage
The customer should ensure that the products are kept in cool and dry conditions. Exposure to sunlight, frost, humidity or excessive heat etc. will cause the products to deteriorate. All products are checked carefully before despatch to the customer. Sometimes some oil separation occurs in creams, lotions and scrubs; this does not affect their quality and is easily remedied by stirring them with a suitable utensil.
Health and Safety
Sugaring Beauty accepts no responsibility for incorrect use of products and therefore all representations relating to purpose of use are excluded to the full extent permitted by law and we accept no liability whatsoever.
It is the responsibility of the customer to use the products with discretion and to check with a professional if in doubt. Due to the nature and properties of essential oils it is always advisable to do a patch test on a small area of skin first, especially if you have sensitive skin or are new to our products. Place a small amount on the inner crease of the elbow to ensure you are not sensitive to any of the oils contained in the product.
Never apply undiluted essential oils directly on the skin unless otherwise specified; always dilute in carrier oil.
Essential oils should not be used in the first 4 months of pregnancy. After this time we would advise you to consult a qualified aromatherapist as to the safety of the oils you wish to use. Never take any of our products internally, unless specified!
Disclaimer
All data, facts and references on our website are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals. By purchasing our products you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions. Sugaring Beauty accepts no responsibility for incorrect use of information or products. All representations relating to purpose of use are excluded to the full extent permitted by law and we accept no liability.
Ownership of Goods
All items supplied to the customer remain the property of Sugaring Beauty until final payment of those goods has been received in full by us.
Not withstanding delivery, the risk of the goods and the property in the goods shall not pass to the buyer until the goods are paid for in full prior to despatch.
Payment & Prices
All our prices are shown in Pound Sterling and exclude postage & packaging fees. We reserve the right to change our product prices without prior notice; this does not apply to orders already placed and paid in full.
Any overseas orders shall be charged to the buyer at current exchange rates. The company has no control or liability over these rates.
VAT
Due to our size, Sugaring Beauty is not VAT registered. This means that there is no VAT charged on our products, giving better value to you.
All orders will be processed and despatched upon receipt of payment. We accept online payments by credit or debit cards via PayPal, Wix or by direct bank transfer. All card payments are made securely through PayPal’s or Wix's website.
Orders Out Of Stock
In the unusual case that your item is out of stock, we will contact you immediately and arrange a mutually satisfying solution for both you and us, such as an alternative product or a refund.
Cancellation & Returns
Legal compliance
This returns and refunds policy is in accordance with the EU Distance Selling Directive that came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Your rights as a consumer
You have a right to cancel your order within seven working days following the day after the date of delivery for any item purchased through the website under the distance selling regulations for refund. Refunds will be made within 30 days of cancellation. This does not apply to any item customised or items made to your specification.
To cancel any item, you can e-mail or telephone us quoting your invoice number. You must take reasonable care of the items, and must not use them. Goods must be returned to us within seven days of your notice to cancel. All goods are returned at your own expense unless the item is deemed faulty or incorrect; if this is the case we will refund the cost on receipt of the goods.
Lost or Damaged / Faulty Goods on Receipt
If you have not received the goods within 7 days of your order being despatched please contact us.
If the goods are incorrect, damaged or faulty on receipt, please keep the goods together with the packaging and contact us within 48 hours of receipt .
If there is a fault with your product or some other defect with your order you may return it to us within 14 days for a replacement or refund. This does not apply to faults caused by accident, neglect or misuse.
Refunds due to cancellation
Providing the goods are received back in an unused, unopened and in a re-saleable condition, and with all accessories, you will receive a full refund within 30 days of your notice to cancel.
If your order qualified for free postage then we will refund minus the normal shipping charge (based upon weight) without the free shipping discount. If you paid by credit or debit card via PayPal, your refund will be made directly to your Card or PayPal account within 30 days of your cancellation. If you paid by any other means, your refund will be made by bank transfer or cheque which will be posted to you within 30 days of your cancellation.
This does not affect your statutory rights.
Returning unwanted goods
Unwanted goods should be returned within 7 days of delivery. You should post them unopened and undamaged.
Reasonable care implies that it is the customer’s responsibility to ensure that the goods are kept in a safe, clean, dry, damp-free and cool environment and, for hygienic reasons, that seals are not broken prior to return. If there is no seal then customers may open products to look at them but not use or try the contents.
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, transaction number and a copy of your purchase receipt. Please note that the cost of returning unwanted items is your responsibility.
Please do not return any goods until you have contact us to inform us, and please ensure that you retain proof of posting, as we cannot accept liability for goods that do not reach us. Please note that we cannot refund postage, packaging, insurance or delivery charges.
Contact:
Email: sales@sugaringbeauty.co.uk
Telephone: 07977 497069
By using the contact form on our website: www.sugaringbeauty.co.uk
Return address:
Sugaring Beauty
6 Bayview,
48 Southwood Avenue,
Bournemouth,
Dorset BH6 3QB,
England, UK