Returns and Refunds
Cancellation & Returns
This returns and refunds policy is in accordance with the EU Distance Selling Directive that came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Your rights as a consumer
You have a right to cancel your order within seven working days following the day after the date of delivery for any item purchased through the website under the distance selling regulations for refund. Refunds will be made within 30 days of cancellation. This does not apply to any item customised or items made to your specification.
To cancel any item, you can e-mail or telephone us quoting your invoice number. You must take reasonable care of the items, and must not use them. Goods must be returned to us within seven days of your notice to cancel. All goods are returned at your own expense unless the item is deemed faulty or incorrect; if this is the case we will refund the cost on receipt of the goods.
Lost or Damaged / Faulty Goods on Receipt
If you have not received the goods within 7 days of your order being despatched please contact us.
If the goods are incorrect, damaged or faulty on receipt, please keep the goods together with the packaging and contact us within 48 hours of receipt .
If there is a fault with your product or some other defect with your order you may return it to us within 14 days for a replacement or refund. This does not apply to faults caused by accident, neglect or misuse.
Refunds due to cancellation
Providing the goods are received back in an unused, unopened and in a re-saleable condition, and with all accessories, you will receive a full refund within 30 days of your notice to cancel.
If your order qualified for free postage then we will refund minus the normal shipping charge (based upon weight) without the free shipping discount. If you paid by credit or debit card via PayPal, your refund will be made directly to your Card or PayPal account within 30 days of your cancellation. If you paid by any other means, your refund will be made by bank transfer or cheque which will be posted to you within 30 days of your cancellation.
This does not affect your statutory rights.
Returning unwanted goods
Unwanted goods should be returned within 7 days of delivery. You should post them unopened and undamaged.
Reasonable care implies that it is the customer’s responsibility to ensure that the goods are kept in a safe, clean, dry, damp-free and cool environment and, for hygienic reasons, that seals are not broken prior to return. If there is no seal then customers may open products to look at them but not use or try the contents.
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, transaction number and a copy of your purchase receipt. Please note that the cost of returning unwanted items is your responsibility.
Please do not return any goods until you have contact us to inform us, and please ensure that you retain proof of posting, as we cannot accept liability for goods that do not reach us. Please note that we cannot refund postage, packaging, insurance or delivery charges.
Telephone: 07977 497069
By using the contact form on our website:
48 Southwood Avenue,
Dorset BH6 3QB,